WELL SUPPORT LIMITED

Digitally connected with valuable information everywhere.

Always Connected Digitally

Our New Shopping Mall

Welcome to WELL SUPPORT, where convenience meets style!
Dive into our wide range of clothing, chic tableware, essential household goods and much more.
We bring you the ultimate selection of top-quality items designed to fit every lifestyle.
Enjoy easy navigation, great deals, and exceptional service as you shop for everything you need to enhance your living.
Delve into our diverse categories and make your shopping experience delightful!

Company Info

Company Name
WELL SUPPORT LIMITED
Established
2024
Currency
JPY ¥ / USD $
Address
Unit 503, 5/F., Silvercord Tower 2, 30 Canton Rd., Tsimshatsui, Kowloon, Hong Kong
Main Email
support@wellsupporthk.com
Main Business
Operation of e-commerce service

Customer Service

It is very important for us to know that our customers have the highest quality of experience with our various services. Your feedback and questions are our at most priority. Please use the following email address to send us your message. Our customer support specialists will respond to you within 24 business hours.

e-mail: support@wellsupporthk.com

Please include the following information in the email when you contact our customer support.

  • Receipt Number of Last Credit Purchase
  • Your Name
  • Your Telephone Number
  • Your Email
  • Your Inquiry

Billing

Notes on application

  • Payment method is [credit card payment] only.
  • Payments will be processed in either JPY ¥ or USD $ .

Handling of personal information

  • Personal information entered on the payment screen will be used only for execution / approval of the online payment requested by the customer at the financial institution and identity verification.
  • For handling of personal information, complaints and consultations, and various requests (notification of purpose of use, disclosure, correction / addition / deletion, refusal of use or provision, etc.), please contact the inquiries regarding personal information listed at the end.

Service

We operate popular websites!

As a leading e-commerce platform,
WELL SUPPORT LIMITED is committed to delivering an unparalleled online shopping experience.
We specialize in offering an extensive selection of products.
Our commitment to quality, security, and efficiency makes us a trusted partner for shoppers around the globe.
Join us today and discover how WELL SUPPORT LIMITED is revolutionizing the way you shop online, one click at a time.

Visit us here.

Products we offer

Fashion items
Interior items
Kitchen tools
Pet supplies
Stationary

We offer items that range anywhere from 100 JPY to 500,000 JPY.

Regarding your purchase

(a) Invoice

You will receive an invoice email after your payment is complete for future reference.

(b) Billing information

You will receive a billing statement from you credit card issuing company.

(c) Refund Policy

You may request a refund within 7 days of receipt. To be eligible, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

After Purchasing

Please contact us via email if you have any questions regarding your purchase.

Privacy Policy

Our Commitment To Privacy

We are dedicated to protecting your privacy and ensuring a safe shopping experience.
This Privacy Policy outlines how we collect, use, and protect your personal information.

The Information We Collect

The following is the personal information that will be collected:

  • Date/Time
  • Name
  • Email address
  • Phone number
  • Credit Card Information

Retention / Storage of Information

We do NOT retain user's financial information on our web server. All financial information (such as credit card information) will be kept by PCI compliant payment gateway service company. Our server does not storage user's credit card information.

The Way We Use Information

The information collected at the time of order is only used with necessary parties to complete the order.
The personal information provided is not shared with any third parties not directly related to the completion of a credit card transaction.
Return email addresses are used to answer any email we receive.
Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Refund Policy

PURCHASING OF ONLINE CREDIT

You may request a refund within 7 days of receipt. To be eligible, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Fraudulent Credit Card Charge(s) or Fraudulent Claims

All requests to reverse and/or negate charges are investigated by our Customer Support and Legal Department.
If a fraudulent claim of unauthorized card usage is made, we reserves the right to report this activity to the customer's bank.
This report may result in cancellation of card services, have a negative impact with credit reporting agencies and/or create possible criminal charges that can be filed against the customer.

WELL SUPPORT LIMITED reserves the right to modify this Refund Policy at its discretion and/or in any case where it believes a customer is abusing the Refund Policy.
Any such revision or change will be binding and effective immediately after the revised Refund Policy is posted on WELL SUPPORT Web sites.
The customer agrees to periodically review the Web sites, including the current version of the Refund Policy.

Security

Confidentiality

Please rest assured that we will not respond to inquiries about usage status from anyone other than the credit card holder. We will not respond to inquiries from family, friends, etc., other than the credit card holder.

Protecting personal information

Please rest assured that the credit card number information of the purchaser entered on the payment screen will not be communicated to the site.

Protecting against fraud use

Credit card information and personal information at the time of purchase are encrypted and transmitted securely using SSL communication, so there is no need to worry about information being stolen by a third party. Our payment server has been certified as "proof of existence of the operating entity" and "protection of information by SSL encryption communication".

Trust

Your personal information is strictly managed in accordance with our personal information protection policy.

Security Standards

PCI DSS is a security standard for businesses that handle card member data, and is a global security standard in the credit industry that was jointly established by five international card brands, VISA, JCB, MasterCard, American Express, and Discover, to safely protect transaction information.

Terms And Conditions

Terms of Products:

(1) WELL SUPPORT will provide you with the products and services that you purchase from us. You agree to purchase and use these products and services on these terms and conditions as may be amended from time to time.

(2) Our agreement will commence on the earlier of the date that we accept your application for the provision of any of the products and services, either by notifying you or by providing you with access to those products and services or;
(a) the date you start using any of the products and services. We may refuse your application in our complete discretion.

(3) Our agreement will continue unless you stop using the services more than 6 months, or until this agreement is terminated in accordance with these terms and conditions.

(4) We reserve the right to require offline verification of your identity or authority.

Customer obligation to WELL SUPPORT

(1) In return for us providing these products and services to you, you must pay us the relevant fees, charges and costs selected by you.

(2) Records held and logging procedures adopted by us in relation to usage by or provision of your products and services are prima facie evidence that you have used or ordered that product and service as indicated.

(3) You must pay any taxes, duties, stamp duties, imposts, levies or government charges relating to this agreement or the supply or usage of the Services or Products.

(4) In any case we find your transaction is possible fraud, we will terminate your all access rights including any additional transactions in the future.

(5) You are responsible for the cost of any telephone calls you make to access the Products or Services.

Your use of our products or services

(1) You agree that you will use the products and services in a responsible manner. In particular, you warrant to us that when using the products or services, or providing information to us in relation to the products or services, you will not, nor will you allow others to;

(a) distribute, publish, or provide any material that is defamatory, harassing, obscene or illegal under any applicable law, rule, regulation, standard or code of practice;

(b) distribute, or provide use of material that you have no right to distribute, use, or provide (for example, a third person's intellectual property rights);

(c) cause a nuisance to any person or incite violence or racial hatred or facilitate prostitution or paedophilia;

(d) commit a crime or facilitate the committing of a crime;

(e) engage in any activity which is in breach of, or fail to comply with, any applicable law, rule, regulation, standard or code of practice;

(f) engage in or fail to engage in any activity in a manner which will expose us to any liability; (j) fail to comply with any rules imposed by any third party whose content or services you are accessing or using, or any policy adopted by us;

(k) use the Products or Services, or invite or direct persons to use the Products or Services, to access any content which it is illegal to publish;

(l) invade the privacy of others or alter the messages of others;

(m) engage in misleading or deceptive conduct or fraud of any kind;

(n) fail to clearly identify any material which is advertising or adult only material so that third persons can determine whether to access that material or not;

(o) fail to maintain the security and confidentiality of any accounts, identifiers or passwords provided to you to enable you to use the products or services, and you must change your account, identifier or password immediately on request to do so from us;

(p) cause or help to cause the security or integrity of any products or services or other linked computer systems or sites to be compromised whether by way of hacking, virus introduction or in any other way.

Our rights

(1) We may, at any time and in our absolute discretion, suspend or disconnect your access to the products or services, and monitor or intercept your use of the products or services, including without limitation any messages you send or receive or data you store or access using those products or services if we have reasonable cause to do so.

(2) We may delete that data stored using the Products or Services, in our absolute discretion, if we consider that data to be inappropriate, illegal, offensive or otherwise in breach of any law, standard, regulation or code of practice.

(3) Without limiting clause 5(a) above, we may at any time, without notice, suspend your use or access to part or all of the Products or Services:

(4) for such time as is necessary for any maintenance determined by us to be necessary from time to time, and where possible, after giving you as much advance notice as is reasonably practicable in the circumstances;

(5) to reduce or prevent interference with our systems or the use of Products or Services by others; or

(6) if required to do so, as a result of a direction from any government or other authorities.

(7) You authorize us to obtain from and give to any credit providers information about your credit arrangements. This information may include any information about your credit worthiness, credit standing, credit history, credit capacity or other information that credit providers are allowed to give or receive from each other.

(8) You acknowledge that we may be obliged to provide assistance to law enforcement agencies in respect of your acquisition or use of the products and services and that you will not make any claim against us in relation to that assistance.

Applicable Law and Disputes

Applicable Law

(1)By visiting the Site, you agree that the laws of the Hong Kong, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and WELL SUPPORT or its affiliates.

(2)ALL TRANSACTIONS CONCLUDED THROUGH THE SITE, INCLUDING PURCHASES OF PRODUCTS ON THE SITE, SHALL BE DEEMED TO BE CONDUCTED UNDER AND GOVERNED BY THE LAWS OF THE HEAD OFFICE OF THE COMPANY.

Disputes

Any dispute, controversy or claim relating in any way to your visit to the Site or to products you purchase through the Site shall be submitted to confidential binding arbitration in Hong Kong conducted under Hong Kong law, except that, to the extent you have in any manner violated or threatened to violate the intellectual property rights of WELL SUPPORT or any affiliate or licensor of WELL SUPPORT, WELL SUPPORT may seek injunctive or other appropriate relief in any appropriate jurisdiction and court. Arbitration shall be conducted by Hong Kong International Arbitration Centre. There shall be one (1) arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The place of arbitration shall be Hong Kong. The arbitration shall be conducted in the English language and any non-English language documents presented at such arbitration shall be accompanied by an English translation thereof. The arbitrator shall state the reason upon which the award is based.

Currencies

All transactions conducted by or with WELL SUPPORT, including sales of items or credit for returned merchandise, are made in JPY \ and USD $.

Billing

Notes on application

  • Payment method is [credit card payment] only.
  • Payments will be processed in either JPY ¥ or USD $ .

Handling of personal information

  • Personal information entered on the payment screen will be used only for execution / approval of the online payment requested by the customer at the financial institution, contact accompanying the execution, and identity verification. increase.
  • For handling of personal information, complaints and consultations, and various requests (notification of purpose of use, disclosure, correction / addition / deletion, refusal of use or provision, etc.), please contact the inquiries regarding personal information listed at the end. please.